Ever since we were put in contact with Gem of the Net, they have been extremely accommodating. Before committing to using Gemsoft Treasure, we were given the opportunity to test out the program and see if we like it. During this process we worked with Gem of the Net to see what customizations are possible (pretty much anything). We were using a different program prior to Gemsoft Treasure and Gem of the Net made it very easy to transfer over all the data from our old program. Any time we have any questions I give Gem of the Net a phone call and within minutes the issue is fixed. I highly recommend the use of Gemsoft Treasure to anyone who is looking for an easy, personalized, and accommodating software program.